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Account Supervisor

We’re an interactive agency in every sense of the word. More than digital, we fully engage every medium necessary to transform human behavior into consumer actions.

We are not just looking for an exceptional strategizer.  We are looking for someone to provide both strategic and tactical support across 2-3 client engagements while overseeing the execution of day-to-day project activities.

The role will focus ensuring overall quality of deliverables, ensuring overall customer and team satisfaction and achieving agency profitability through effective budget management.  If you are a self-starter looking for an opportunity to work with a dynamic team, let’s talk!

Responsibilities:

  • Responsible for managing an account on businesses, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients
  • Manage agency profitability by developing and managing of statements of work, ensuring appropriate allocation of resources, ensuring work is delivered on time, within scope and on budget, invoicing clients according to the proper terms, and ensuring timely payments
  • Thoughtfully balance client and team satisfaction with agency profitability
  • Consistently identify business needs and opportunities that client may not recognize, and ensure that approaches and solutions are linked to such needs and objectives
  • Oversee development of annual Account Plans and achievable revenue goals for accounts. Retention and growth of accounts is a key responsibility. The Account Manager ensures that existing accounts remain commercially sound and achieve annual targets, growing year on year
  • Be very adept at knowing the pros and cons of the different commercial relationships we can have with clients (retainers, capped/uncapped T&M, fixed price, etc.)
  • Review new MSAs/contracts with support from our internal team
  • Be the most well informed person in the agency about the commercial position of assigned accounts at all times (revenue, forecasting, billing, etc.) and report status to CEO, Partners and Finance
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Foster collaboration across disciplines by working with producers and core teams across disciplines
  • Expand contacts with key client executives and maintain strong post-engagement relationships introducing new opportunities accordingly
  • Identify opportunities and risks with current clients, develop strategies to mitigate risk (and take advantage of opportunities), and share learnings and best practices across the agency
  • Ensure teams are producing appropriate documentation of communication to mitigate agency

 

Qualifications and Skills 

  • 4-5 years related experience in a client services organization, preferably on projects with interactive agencies (including web, mobile, video, brand, and strategic consulting projects).
  • Passion for great work with a proven track record in leveraging new ideas/processes to improve the quality of work and improve client relationships
  • Ability to be a credible and effective coach and mentor, including managing through change (cultural, technical and business)
  • Proven ability to manage long term, large engagements with multiple project tracks and teams
  • Ability to interact with clients of all levels and industry backgrounds, from the CEO to administrative support staff
  • Firm understanding of account management processes and methodologies
  • Strong understanding of web development and design lifecycle
  • Proven ability to manage and set client expectations
  • Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations
  • Experience leveraging media and analytics to achieve client goals and merchandise success
  • Experience in and knowledge of unique concerns related to business-to-business accounts

About Traction:

We’re on a mission to become one of the most in-demand agencies in the United States, sought out by the best brands in the world to design meaningful experiences for their customers. We are building something special and have the momentum, client base, and reputation to do great things. We are looking for exceptional individuals who are excited to be part of that mission to join our team.


 

 

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